🔒 Privacy Policy
Last updated: 24 September 2025
Thank you for visiting cuddlequest.shop. This Privacy Policy explains what data we collect, why we collect it, how we use it, when we share it, and the choices you have. By using our Website, you agree to this Policy.
1) Who we are
Cuddle Quest (“Company”, “we”, “us”, “our”) operates the Website cuddlequest.shop and provides related services such as browsing, purchasing, order support, and marketing communications.
2) Key definitions
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Account: Your login credentials and profile on our Website.
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Device: Any device used to access the Website (computer, phone, tablet).
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Personal Data: Information that identifies or can identify you (e.g., name, email, phone).
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Service: The Website and features we provide.
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Service Provider: Trusted third parties who process data for us (payments, delivery, analytics).
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Usage Data: Technical data collected automatically (e.g., IP, browser type, pages viewed).
Country: India.
3) What we collect
Personal Data you share with us
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Contact details: name, email address, phone number
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Addresses: billing and shipping address
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Order details: items purchased, payment method metadata (we do not store full card details)
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Account info: login, preferences, saved addresses
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Support communications: messages you send to us
Usage Data we collect automatically
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IP address, device and browser type, operating system
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Pages viewed, time spent, referring pages/links
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App or mobile browser details (where relevant)
Cookies and similar technologies
We use cookies, pixels, and tags to remember your preferences, enable core features (like cart and checkout), measure performance, and personalise content. You can control cookies via your browser settings; disabling some cookies may affect site functionality. See Cookies section below.
4) How we use your data
We process Personal Data to:
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Provide and operate the Service: account creation, cart, checkout, order fulfilment, delivery, returns
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Customer support: respond to questions, resolve issues
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Communications: order confirmations, shipping updates, policy notices
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Marketing: send news, offers, and updates similar to what you purchased or asked about (you can opt out anytime)
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Security and fraud prevention: protect accounts and our platform
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Analytics and improvement: understand usage, improve products and experience
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Legal/compliance: maintain records and comply with applicable laws
5) When we share your data
We may share Personal Data with:
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Service Providers: payment processors, couriers, email/SMS tools, analytics providers, website hosting and security vendors
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Business transfers: In a merger, acquisition, or sale of assets, your data may be transferred with notice
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Legal reasons: to comply with the law, enforce our terms, or protect rights, safety, and security
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With your consent: when you ask us to share or connect with third-party services
We do not sell your Personal Data.
6) Cookies & tracking technologies
We use:
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Necessary cookies (session): enable core features like login, cart, checkout, fraud prevention
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Preferences cookies (persistent): remember choices such as address or language
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Performance/analytics cookies: measure traffic and improve the site
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Marketing cookies/pixels: deliver and measure relevant promotions
You can clear or block cookies in your browser. Some features may not work properly without essential cookies.
7) Retention
We keep Personal Data only as long as needed for the purposes in this Policy, including legal, accounting, or reporting requirements. Usage Data is typically kept for shorter periods unless needed to improve security or functionality.
8) International transfers
Your data may be processed outside your state or country. We take reasonable safeguards to protect your information during such transfers.
9) Security
We use commercially reasonable technical and organisational measures to protect your data. However, no method of transmission or storage is 100% secure.
10) Your choices and rights
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Access/Update: You can access or correct your Account info.
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Marketing opt-out: Unsubscribe from marketing emails using the link in the email or contact us.
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Cookies: Manage via your browser settings.
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Deletion/Objection/Restriction: Contact us to request deletion or to object/restrict certain processing, subject to applicable law.
We will respond within a reasonable time.
11) Children’s privacy
Our Service is not directed to children under 13. We do not knowingly collect Personal Data from children under 13. If you believe a child has provided us data, contact us and we will delete it.
12) Links to other sites
We may link to third-party websites we don’t control. Please review their privacy policies; we’re not responsible for their practices.
13) Changes to this Policy
We may update this Policy from time to time. We’ll post the new version with an updated “Last updated” date. Significant changes may be notified via email or on-site notice.
14) Contact us
If you have questions or requests about this Privacy Policy or your data, contact us:
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Email: thecuddlequest@gmail.com
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Phone: +91-6382102273
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Address: Chennai, Tamil Nadu, India
Short cookie summary
“We use cookies to run our site, personalise your experience, and improve performance. By using our site, you agree to our cookies. Manage in browser settings.”