📦Shipping Policy
Last updated: 24 September 2025
Thank you for shopping at cuddlequest.shop 🧸✨.
This Shipping Policy explains how we process, ship, and deliver your orders. Please read it carefully before making a purchase.
📝 Interpretation and Definitions
For this policy:
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Company / We / Us / Our means Cuddle Quest.
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Goods means the products available for sale on our website.
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Orders mean your request to purchase Goods from Us.
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Website refers to cuddlequest.shop.
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You means the customer, whether an individual or an entity, using our services.
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Shipping refers to the process of sending Goods to customers.
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Delivery refers to the receipt of Goods by the customer.
🚚 Shipping Information
We do our best to ship orders quickly and reliably. Shipping times may vary depending on your location, selected shipping method, and courier partner.
⏳ Processing Time
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Orders are usually processed within 1–2 business days after payment is confirmed.
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During peak seasons or sales, processing may take 3–5 business days.
📮 Shipping Methods & Timelines
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Standard Shipping: Estimated delivery within 3–7 business days (India).
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International Shipping: Delivery times vary by destination and customs processing.
💰 Shipping Costs
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Costs are calculated at checkout based on order weight, delivery location, and selected shipping method.
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All charges are shown clearly before you complete your purchase.
🔍 Order Tracking
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Once shipped, you’ll receive a confirmation email with a tracking number.
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You can track your order on our website or directly through the courier’s tracking portal.
📦 Delivery Address
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Please provide a complete and accurate address.
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We are not responsible for delays or failed deliveries caused by incorrect or incomplete address details.
🚪 Delivery Attempts
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Most couriers attempt delivery more than once.
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If delivery fails after multiple attempts, the package may be returned to us. Return shipping costs may apply.
🌍 International Shipping
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We ship worldwide 🌏.
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Customs duties, taxes, or additional fees (if any) are the responsibility of the customer.
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Delivery times vary by country.
⚠️ Shipping Restrictions
Certain items may have restrictions due to size, weight, or regulations. Any such restrictions will be mentioned on the product page.
💔 Damaged or Lost Packages
If your order is damaged on arrival or lost in transit:
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Contact us immediately at thecuddlequest@gmail.com.
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We’ll work with our courier partner to resolve the issue and arrange a replacement or refund.
🌦 Delays Beyond Our Control
Unforeseen events like weather conditions, natural disasters, or strikes may cause delays. If this happens, we’ll notify affected customers as soon as possible.
📞 Contact Us
If you have any questions about this Shipping Policy or your order, feel free to reach out:
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Email: thecuddlequest@gmail.com
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Phone: +91-6382102273
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Address: Chennai, Tamil Nadu, India
We may update this Shipping Policy at any time. Any changes will be effective immediately once posted on our website.