💌 Return and Refund Policy
Last updated: 24 September 2025
Thank you for shopping at cuddlequest.shop 🧸✨.
We want you to love your purchase, but if for any reason you are not completely satisfied, this policy explains your rights and options for returns and refunds.
📝 Definitions
For this Return and Refund Policy:
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Company / We / Us / Our refers to Cuddle Quest.
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Website refers to cuddlequest.shop.
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Goods means the items offered for sale.
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An order means a request by you to purchase Goods from us.
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You / Your refers to the customer accessing or using our service.
✅ Order Cancellation Rights
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You have the right to cancel your order within 14 days without giving a reason.
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The cancellation period ends 14 days from the day you received the Goods, or when a third party (other than the carrier) takes possession of the Goods.
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To exercise your right of cancellation, you must notify us clearly (by email or in writing).
📩 Once we receive your cancellation and the returned Goods:
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Refunds will be processed within 14 days.
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Refunds will be made using the same payment method used for your Order.
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You will not incur additional fees for the refund.
📦 Conditions for Returns
To be eligible for a return:
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The Goods must have been purchased within the last 14 days.
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The Goods must be returned in their original packaging.
🚫 The following Goods cannot be returned:
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Personalised or custom-made products.
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Goods not suitable for return due to health or hygiene reasons, if unsealed after delivery.
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Goods that deteriorate quickly or have expired.
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Goods that, after delivery, are inseparably mixed with other items.
We reserve the right to decline returns that do not meet these conditions.
🚚 Returning Goods
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You are responsible for the cost and risk of returning Goods to us.
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Please use an insured and trackable shipping service.
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We cannot issue refunds without receiving the Goods or valid proof of return delivery.
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Send returns to the address provided when contacting our support team.
📞 Contact Us
If you have any questions about this Return and Refund Policy, please contact us:
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Phone: +91-6382102273
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Email: thecuddlequest@gmail.com
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Address: Chennai, Tamil Nadu, India